The Challenge:
The WR Group is a fast growning online provider of vitamins and health
products to retail customers in the Europe and the United States. The
owners of the approached us with a very complicated request -- they wanted
to move their family of websites from their old, static e-commerce provider
to a new, highly customizable software package that would allow them
to more efficiently manage their websites, process and fulfill their
orders using scanning technology, and monitor their inventory.
The Solution:
This was by far the most complex project request we have received. We needed
to move 9 different e-commerce websites, many of them in different languages
and currencies, over to one e-commerce platform, complete with fresh
graphic design that is unique to each storefront. We also needed to build
a new administrative website that would serve as a single interface to
manage
all product catalogs,
inventory,
reporting, order processing and shipping for all orders coming from the
various store front websites. Using our ShopWise e-commerce software package
as the foundation for the new software, we developed a custom solution
to meet all the functional and branding requirements set out by the client.
The we moved each e-commerce store front over to the new software package
one-by-one. We meticulously tested each module of the software every step
of the way, careful not to disrupt the steady steam of orders that come
in everyday for the company.
The Result:
With each store front that moved over to the new software package, the
WR Group saw a significant increase in traffic and orders, which improved
their revenue numbers. In addition, the company saw a huge increase in
productivity, cutting the time to process orders by 50%.
